Contact Form
Have a question about our products or bundles? Fill out the form below and our team will be happy to help.
Your Questions Answered
Need a quick answer for your query? Check through our FAQs below.
Shipping FAQs
When will my order ship?
When will my order ship?
Orders placed before 4pm, Monday to Friday, will ship the same day with next day delivery. Orders placed between 4pm Friday, and 4pm the following Monday will ship with next day delivery on Tuesday. For weekend and express shipping, you can select to upgrade your delivery at checkout. For our full shipping policy, click here.
Where can I ship to?
Where can I ship to?
We ship internationally currently from our UK warehouse. UK orders are eligible for Next Day Delivery. Orders shipped to addresses outside the UK may incur import duties or other customs fees depending on your country of residence. We can't keep track of these and are not responsible if your order gets held up in customs. If you have any issues regarding customs, reach out to us and we’ll do our best to help.
How can I track my order?
How can I track my order?
If you have placed an order with us, there will be confirmation emailed over to the email address connected to your account. Once the order is shipped, a new email will be sent including a tracking number where you can track its progress. If you entered your mobile number before checkout, we will apply it to tracking to receive updates on your order.
Can I click and collect my order?
Can I click and collect my order?
Of course! Place your order as usual and select ‘click and collect’ at checkout. You’ll get a notification once your order is ready to collect from our warehouse in Alcester, UK.
General FAQs
Can I cancel my order?
Can I cancel my order?
Orders can be cancelled before they have been packed and labelled for shipping. You can reach out to our customer service team at hello.uk@ghostcartridges.com with your order number and cancellation reason attached. If your order has been fulfilled, check in with our Refunds & Returns Policy for next steps.
Do I need to be a professional to order from your website
Do I need to be a professional to order from your website
We welcome a variety of creatives to browse our store – from tattoo and piercing experts to first timers and apprentices. We encourage every customer to have fully researched each product before purchase and use our supplies responsibly – but you don’t need a license to complete your purchase.
Can I use a discount code?
Can I use a discount code?
We drop occasional discount codes across our socials and advertised all over our website, but mainly send to our newsletter members, which you can sign up for at the bottom of the page. If you already have your hands on a discount code, you can apply it at the checkout before completing your order. If the code is valid, you’ll notice the discount applied to eligible items in your Checkout summary. Please note: discount codes cannot be stacked with items on sale already above the discount amount.
Where can I find Safety Data Sheets?
Where can I find Safety Data Sheets?
Check out our list of safety data sheets here. Can’t find your brand? Let us know and we can get it sent over to you. sales@starrtattoo.com
Returns & Warranty FAQs
What if my machine is under warranty?
What if my machine is under warranty?
In the unlikely event that your machine falls under a warranty claim, certain items are subject to a Manufacturer’s Warranty period directly with the manufacturer. This ensures an efficient procedure with fast technical support and resolutions with the appropriate company. Below are some useful links to get started:
- Cheyenne Tattoo
- FK Irons
- Bishop
- Critical
- Mast
Still need assistance? Fire us an email at sales@starrtattoo.com and we can help you get started with your warranty claim.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
If you need to return an item to us (whether it be a general return, damaged product or warranty issue) please email us at sales@starrtattoo.com and one of our team will raise a Support Ticket and guide you through the return process. Customers MUST contact us within 48 hours if a product is incorrect or missing from an order - any time after this and we cannot guarantee replacements. You can read our full returns and refunds policy here.
There’s something wrong with my order. What shall I do?
There’s something wrong with my order. What shall I do?
Please contact our Customer Services team for assistance using the Contact Form, quoting your order number and reference to the error in your order. We recommend doing this ASAP to get your order resolved and avoid any stock issues. Having trouble with the contact form? Reach out directly via email – sales@starrtattoo.com
Where’s my refund?
Where’s my refund?
Once your return has been received, we will send an email to notify you and process your refund. Please be patient, refunds can vary with different banks, usually between 3–5 working days.
Artist FAQs
How can I work with Starr?
How can I work with Starr?
We’re always open to working with tattoo artists, tattoo studios and industry professionals. If you’ve got an idea in mind or a collaboration project you want to discuss with us, please do get in touch. Reach out via Instagram @starrtattoosupplies or email dan@starrtattoo.com with your ideas.
Can I be sponsored by Starr?
Can I be sponsored by Starr?
We sponsor tattoo artists and tattoo studios from all around. We get sponsorship enquiries on a very regular basis and for us to manage and analyse these enquiries properly, we kindly ask artists and studio owners to apply via application form where you can talk about yourself and your work in detail. If you would like to be sponsored by Starr Tattoo Supplies, please fill out this form.
What do I do if I win a Starr giveaway?
What do I do if I win a Starr giveaway?
If you are one of the lucky ones that won one of our giveaways, firstly congratulations! Secondly, we will be in contact with you through an Instagram DM (sent from @starrtattoosupplies) or you will be emailed. If you have won a raffle at a convention or event, we will contact you via the details you have left for us, such as your phone number or your email address. Emails can come from either dan@starrtattoo.com or luke@starrtattoo.com
Can Starr support my tattoo charity event?
Can Starr support my tattoo charity event?
Starr Tattoo support all sorts of charities, be that local or national or global. We are all about helping and supporting causes that align with our values. We regularly donate and fundraise for children’s hospices, mental health organisations, shelters and more. If you are doing a charity event and want support from us, get in touch via Instagram @starrtattoosupplies or email dan@starrtattoo.com with your ideas.
What tattoo conventions do Starr attend?
What tattoo conventions do Starr attend?
Every year Starr Tattoo attend tattoo conventions, mostly in the UK but not limited to international shows. We have long standing relationships with certain convention hosts, and we regularly get asked to trade at new shows too. Each year the industry convention scene changes, and so does the list of shows we attend. However, on our social channels we regularly post updates on attending shows, sometimes as posts, stories or saved in our story highlights. If you would like to have an update on what conventions we are attending, please do get in touch via Instagram @starrtattoosupplies.
Can I work next to you at a Tattoo Convention?
Can I work next to you at a Tattoo Convention?
At certain tattoo conventions we either sponsor or have close relations with we can request artist booths to neighbour us or be positioned near us. If you would like to be located near to Starr Tattoo’s convention trade booth, it is best you contact the host/organisers of the show. Simultaneously, you can contact us via Instagram @starrtattoosupplies and request the same thing. Please note that this is not a guarantee and it is always at the convention host/organiser’s discretion to make these changes.
