Terms
These terms and conditions of sale apply to all orders placed with Lakeside Special Products Limited (Trading as Starr Tattoo Supplies), when placing an order the buyer acknowledges and agrees that they will be bound by them.
REPAIRS
If you have repair enquiries, please contact us. We will do our best to sort it out for you. If your machine is under manufacturer's warranty, please note that this will be a process sorted directly with the manufacturer.
PRICING
All prices for UK mainland are subject to VAT at the current rate at time of order.
European customers must quote a valid VAT number to avoid VAT charges.
International customers (outside of Europe) will not be charged VAT.
Prices may be subject to change at any time without prior notice.
Special offers and discounts will only be valid for the specified term.
SALES & DATED PRODUCTS
All sales listed on the website are subject to change including price and date lasted.
Sale items may be discounted due to shorter expiry/BBE date. For information on specific products on your orders please get in touch and we will do our best to assist you.
We may not be able to meet a previous sale price once a specific brand/product sale has ended.
PAYMENT
All major Debit & Credit Cards accepted – deliveries to registered card address only.
PAYPAL accepted at checkout.
Title of goods shall remain with Starr Tattoo Supplies until full payment is received.
First time high value orders must be delivered to the card holder's address.
DAMAGES & SHORTAGES
Postage damages and/or delivery shortages must be reported to Starr Tattoo Supplies within 48 hours of delivery.
The buyer is to keep all packaging and take pictures of any damaged goods.
Any shortages will be sent out as soon as possible once agreed.
RETURN POLICY
If you need to return an item to us (whether it be a general return, damaged product or warranty issue) please call 01527 520894 and one of our team will raise a Support Ticket and guide you through the return process.
Customers MUST contact us within 48 hours if a product is incorrect or missing from an order - any time after this and we cannot guarantee replacements.
Products must be returned within 5 working days after receiving your order. Any time after this you will not be covered for a refund, credit or replacement unless we deem it necessary or the reason for return is a fault on our part.
Goods returns will only be accepted by prior agreement and arrangement via Email or Phonecall.
Returned items which were ordered incorrectly will be subject to a 10% restocking fee.
We will not refund postage fees for any returned goods which were mistakenly ordered.
If no fault is found when tested, you will be asked to pay for the return delivery charge.
Please note that certain sterile items cannot be returned. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.
CREDITS & REFUNDS
Credits or refunds may be issued in certain circumstances, at the discretion of Starr Tattoo Supplies. Returned items must be unopened and in re-sellable condition.
The buyer is responsible for return postage costs and a 10% restock fee will be charged.
In the event of a successful warranty claim return, the buyer’s return postage cost will be credited to their account.
Please note that certain sterile items cannot be returned, which includes pigments, cartridge needles and microblades. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.
WARRANTY PROCEDURE
Certain items are subject to a Manufacturer’s Warranty period. In the event of a warranty claim, please follow the Return Policy outlined above. Once we have received the returned item it will be processed according to the Manufacturer’s Warranty procedure. This will often require us to dispatch the item to the relevant manufacturer for repair or replacement, in accordance with their individual warranty terms.
All warranty claims will be trackable using our Support Helpdesk.
DELIVERY
We offer free next day delivery on all mainland UK website orders above £100 - larger items such as furniture are not included.
Small sized orders under £25 in value may be delivered by Royal Mail 2nd Class Signed. All other orders over £25 will be sent DPD next day delivery.
Overseas delivery can vary in both shipment time and cost. Contact us for more information.
UK mainland orders received by 4pm will normally be delivered next working day (UPS).
EU orders may be slightly delayed due to the ongoing difficulties with shipping into Europe amidst the pandemic.
Out of stock items may be substituted or cancelled as preferred.
Any shortages or damaged goods must be reported within 2 business days from delivery.
For other delivery options including AM, Saturday or Saturday AM, contact us prior to completing your order.
PEAK SEASON DELIVERY
During peak seasons including Black Friday and Christmas we aim to get all orders made before 4pm out for next day delivery, however courier services cannot guarantee next day delivery.
UPS will deliver 95% of orders for next day delivery during this period, however we warn customers delivery will be 1-2 working days delivery.
To avoid disappointment we recommend ordering an extra day in advance for any supplies needed to ensure you are stocked for day to day studio/salon activity.
PRODUCTS
We reserve the right to amend product design or specification without notice.
Product images and colours are for reference only and may vary from batch to batch.
LIABILITY
Customers should be satisfied that products ordered are suitable for the end use. We recommend spot testing before use of any appropriate products.
Starr Tattoo Supplies will not be held responsible for the misuse of any products. The seller cannot be held responsible for the incorrect storage of purchased goods
Overseas customers should ensure that products are approved for use in their territory
GIVEAWAYS
Starr Tattoo Supplies competitions are open to residents of the United Kingdom aged 18 years and above.
Each entrant must provide us with an official tattoo licence to claim their prize.
There is no entry fee and no purchase necessary to enter our competitions unless stated otherwise.
No responsibility can be accepted for entries not received for whatever reason.
Winners will be contacted by the method stated in the competition email/post.
By providing us with the contact details in each competition you agree for it to be used to contact with you in regards to future giveaways, promotions and updates related strictly to Starr Tattoo Supplies.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or any other Social Network. You are providing your information to Starr Tattoo Supplies and not to any other party.
By entering our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.