Terms of service

1. ABOUT US

These Terms and Conditions apply to all orders placed with Starr Tattoo Supplies. (“we”, “us”, “our”).

Registered Company Name: Lakeside Special Products Limited
Registered in England and Wales
Company Number: 04310167
Unit 1 Meir Road, Park Farm North, Redditch, Worcestershire, B98 7SY
Contact: sales@starrtattoo.com / 01527 526301

By placing an order, you agree to be bound by these Terms.

2. CONTRACT FORMATION

All orders placed via our website are subject to acceptance.

A contract between you and us is formed only when:

• we send you an order confirmation email, or
• your order has been dispatched (whichever comes first)

We reserve the right to refuse or cancel any order prior to acceptance.

3. PRICING & PAYMENT

All prices are shown in GBP (£) and include VAT where applicable.

• UK orders: VAT charged at the current rate
• EU customers: must provide a valid VAT number to remove VAT (where applicable)
• International customers: VAT is not charged, but local taxes/duties may apply

Prices may change at any time before order acceptance.

We accept major debit/credit cards and PayPal.

Ownership of goods passes to you only once full payment has been received.

4. DELIVERY

We aim to dispatch UK mainland orders placed before 4pm for next working day delivery. This is not guaranteed.

• Free delivery may be offered on qualifying orders (excluding large items such as furniture)
• Delivery times may vary during peak periods (e.g. Black Friday, Christmas)
• International delivery times and costs vary

Risk in the goods passes to you upon delivery.

We are not responsible for delays caused by couriers or events outside our control.

We will not substitute products without your consent. If an item is out of stock, we will contact you.

5. DAMAGES & SHORTAGES

Please inspect your order upon delivery.

Any damages or shortages should be reported within 48 hours where possible, along with supporting photos. This helps us resolve issues quickly.

This does not affect your legal rights.

6. YOUR RIGHT TO CANCEL (CONSUMER ORDERS)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

You then have a further 14 days to return the goods.

To cancel, contact us by email or phone.

Refunds will be issued within 14 days of us receiving the returned goods.

You are responsible for return postage costs unless the item is faulty or incorrect.

7. RETURNS POLICY

In addition to your legal rights:

• Items must be returned unused and in a resaleable condition
• Certain items (including sterile products such as pigments, cartridge needles and microblades) cannot be returned once opened, unless faulty
• Returns must be arranged with us before sending

We do not charge restocking fees for cancellations made under your legal rights.

8. FAULTY OR INCORRECT GOODS

Your rights are protected under the Consumer Rights Act 2015.

Goods must be:

• as described
• fit for purpose
• of satisfactory quality

If goods are faulty, you are entitled to:

• a repair or replacement, or
• a refund (in line with your legal rights)

We will cover return costs for faulty or incorrect items.

9. REFUNDS

Refunds will be made using the original payment method.

We may reduce the refund if goods show signs of use beyond what is necessary to inspect them.

Original delivery charges will be refunded where required by law.

10. WARRANTY PROCEDURE

Some products are covered by a manufacturer’s warranty.

Where applicable:

• We may handle the warranty process directly, or
• You may be referred to the manufacturer for faster resolution

Details of specific brands and processes are available on request.

11. PRODUCTS & USE

Product images are for illustration only and may vary.

It is your responsibility to ensure that products are:

• suitable for your intended use
• used and stored correctly

Professional-use products should only be used by suitably trained and licensed individuals where required.

12. LIABILITY

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any rights you have under law

We are not liable for:

• indirect or consequential losses
• misuse or improper storage of products

Our total liability shall not exceed the value of the goods purchased.

13. GIVEAWAYS & PROMOTIONS

Competitions are open to UK residents aged 18+ unless stated otherwise.

Winners may be required to provide proof of eligibility (including licensing where relevant).

By entering, you agree:

• to be contacted regarding the competition
• to the use of your name/image for promotional purposes

All personal data is handled in accordance with UK data protection law.

14. GIFT VOUCHERS

• Valid for 12 months from issue
• Non-refundable and cannot be exchanged for cash
• Must be used in a single transaction
• Any remaining balance will not be carried forward

Refunds for purchases made with vouchers will be issued as store credit.

15. DATA PROTECTION

We process personal data in accordance with the UK GDPR.

Please refer to our Privacy Policy for full details.

16. GENERAL

We may update these Terms from time to time. The latest version will always be available on our website.

If any part of these Terms is found to be unenforceable, the remaining sections will remain valid.

17. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.