If you need to return an item to us (whether it be a general return, damaged product or warranty issue) please call 01527 520894 and one of our team will raise a Support Ticket and guide you through the return process.
Customers MUST contact us within 48 hours if a product is incorrect or missing from an order - any time after this and we cannot guarantee replacements.
Products must be returned within 5 working days after receiving your order. Any time after this you will not be covered for a refund, credit or replacement unless we deem it necessary or the reason for return is a fault on our part.
Goods returns will only be accepted by prior agreement and arrangement via Email or Phonecall.
Returned items which were ordered incorrectly will be subject to a 10% restocking fee.
We will not refund postage fees for any returned goods which were mistakenly ordered.
If no fault is found when tested, you will be asked to pay for the return delivery charge.
Please note that certain sterile items cannot be returned. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.
Credits or refunds may be issued in certain circumstances, at the discretion of Starr Tattoo Supplies. Returned items must be unopened and in re-sellable condition.
The buyer is responsible for return postage costs and a 10% restock fee will be charged.
In the event of a successful warranty claim return, the buyer’s return postage cost will be credited to their account.
Please note that certain sterile items cannot be returned, which includes pigments, cartridge needles and microblades. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.